Assessments. Leverage DCi’s extensive knowledge, insight
and objectivity to rapidly evaluate the impact of
new and existing technologies, processes and systems
on your business; and to define business focused
strategies that incorporate these metrics as needed
to optimize operations, and improve service levels
and ROI.
Implementation services. Our best practice implementation
teams accelerate deployment, simplify management
and reduce costs throughout all phases of implementation – from
planning and configuration through testing and handoff.
Rollouts and Migrations. DCi specializes in smooth
enterprise level and nationwide rollouts, migrations
and upgrades – including network infrastructure,
servers, operating systems, desktops and applications.
DCi brings together tested processes, effective project
management and in depth technical knowledge and expertise.
Project Management. Our agile project management
approach helps DCi get the job done on time, and
on budget – consistently.
Consolidation. DCi’s business focused server
and storage consolidation solutions dramatically
reduce your costs – increasing ROI from your
existing environment, optimizing operations and helping
you to deliver better, more cost effective services.
Call Center. DCi’s
24x7 service desk give you fast, flexible options
for achieving economies
of scale to optimize costs, improve service delivery
ROI, enhance IT operational performance and refocus
limited resources on higher value opportunities.
Our comprehensive call center, maintenance, monitoring
and management services allow you to delegate these
responsibilities to a single proven supplier, building
an integrated service desk with all the efficiencies
associated with industry best practices. Our solutions
can also integrate seamlessly with in-house functions
economically extending your coverage. DCi provides:
- Help
Desk services – consulting, remote and
on-site
- Customized desktop/server/network maintenance
and emergency response
- Nationwide 24x7 service
monitoring and management
Contract
Management. DCi’s contract management
service helps you organize and gain control over
your entire multi-vendor, multi-technology array
of support contracts. Contracts are analyzed to determine
the cost by vendor and platform, total costs, contracted
versus actual service delivery metrics, span and
term of coverage, overall value and overlap. This
provides opportunities for consolidation, confirmation
that you are receiving appropriate discounts and
services collectively and according to each agreement.
We have successfully helped our clients achieve significant
infrastructure cost savings without compromising
and in many cases increasing service levels.
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