Enterprise IT Infrastructure Utility

The concept of IT utilities feature optimized operations and cost, greater agility and higher service levels. Our goal is to build Enterprise IT utilities (EITU) based on business driven metrics that optimize operations; transform service delivery capabilities and improve the way services and solutions are delivered – “standardization, virtualization and real time infrastructure (RTI)” is our IT infrastructure utility mantra. Enterprise IT utilities feature lower cost, greater agility and higher service levels. EITU’s three value propositions, expressed as business goals are:

	Optimized costs, achieved by better and more efficient resource usage and by reduced system-management (labor) costs; Improved service levels, achieved by dynamic adjustments or tuning of IT services; Increased agility, achieved by rapid provisioning of new services or resources and scaling of established services.

Our solution provides a cohesive, integrated, utility based infrastructure resulting in more-dynamic data centers, converged network operations, utility computing and business transformation services focused on optimizing operations and costs, while improving infrastructure agility, capabilities, and service-levels. This framework offers

	Enhancements in specific products or service offerings (utility pricing) Reduction in total IT asset, support, service and administration costs Ability to effectively infuse necessary resources on a graduated basis Ability to add, remove, change resources and services rapidly Ability to graduate and correlate costs directly with service levels and usage and to effectively apply changes to service levels and policies Ability to manage IT resources on a service-level and policy basis.

Our EITU model helps organizations build a strategy and road map to optimize infrastructure costs, increase agility and improve service-level management through the following building blocks:

Centralized: Reduces the number of physical sites where IT assets are deployed in order to maximize the efficiency of administrative staff and to create shared IT management processes.

Standardized: Implements standards to reduce complexity, maximize process and staffing efficiency, and create the potential for automated administrative tools.

Rationalized: Reduce the number of IT infrastructure assets (such as servers, storage devices and operating system instances) as appropriate. Approaches rationalization strategically, focusing on a balance of cost reduction and agility improvements and better service level controls — building a better foundation for the future.

Virtualized: Removes the boundaries between IT assets, pooling resources for sharing and dynamic allocation. Service levels improve through more dynamic resource allocation based on requirements.

Service-Based: Manages IT assets as parts of an overall IT service topology, rather than as independent components. Meaningful SLA’s are implemented directly through management tools, where applicable.

Policy-Based: While services are managed holistically, resources are dynamically and automatically balanced between services based on business priorities and business value.

Our model has evolved from transference of client financial risks to achieve cost reductions, into mitigation of investment risks and is currently moving toward offering continuous optimization. These three aspects are evolutionary, building upon each other and evolving toward EITU.

Transfer of financial risks from client to DCi involves “right sourcing” of IT assets and staff, to obtain economies of scale and skill. And to optimize service delivery through consolidation, standardization, centralization and automation, sharing resources and skills as much as possible while managing the environment for clients.

Mitigation of investment risks for clients through designing, implementing and managing solutions for business continuity/disaster recovery services, network convergence solutions, business transformation services and IT asset management, with capacity-on-demand utility offerings.

Continuous optimization is a necessary response to supporting an agile business environment, demanding compliance requirements, volatile technology price structures and obsolescence, and increasing automation of monitoring and management. DCi works with our customers to provide appropriate infrastructure utilities, flexible funding models, managed infrastructure services and technology refresh options, helping organizations progress toward a continuous optimization environment.

Business Continuity